Refund policy
Return & Refund Policy
Thank you for shopping at Deeplant Sport! If you are not completely satisfied with your purchase, we're here to help.
Return Window You have 30 days from the date of delivery to request a return. Returns requested after 30 days will not be accepted.
Return Eligibility We accept returns under the following conditions:
- The item is unused, in its original packaging, and with all tags attached
- The item is defective, damaged, or does not match the product description
We do not accept returns for:
- Items that have been used, damaged, or altered
- Items returned after the 30-day window
- Final sale or clearance items (where applicable)
How to Return
- Contact us through our website's contact page with your order number and reason for return
- We will respond within 1–3 business days with return instructions and the return address
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items
- Please pack the item securely and retain your tracking number
Refunds
- Once we receive and inspect the returned item, we will process your refund within 5–10 business days
- Refunds will be issued to your original payment method
- Please note that processing times may vary depending on your bank or payment provider
Exchanges We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.
Contact Us For any return or refund inquiries, please reach out to us through our website's contact page.